Welcome to Eggcellent Quality. By using our website and placing an order with us, you agree to the terms and conditions outlined below. Please read them carefully before using our services.

1. Products & Pricing

All products listed on our website are subject to availability. Prices are listed in South African Rands (ZAR) and may change without prior notice. While we strive for accuracy, we reserve the right to correct any errors in product descriptions or pricing.

2. Orders & Payments

Orders can be placed online, via WhatsApp, or by phone. Full payment is required before any order is confirmed or dispatched. Accepted payment methods include EFT and other methods provided on our website. We reserve the right to cancel any unpaid or fraudulent orders.

3. Deliveries

Delivery is available in selected areas. Delivery times and fees will be confirmed upon order. While we do our best to deliver on time, delays may occur due to unforeseen circumstances. Customers are responsible for providing accurate delivery information.

4. Returns & Refunds

Due to the nature of our products (perishable food items), we do not accept returns. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery. We will investigate and offer a suitable resolution, which may include a replacement or partial refund.

5. Product Quality

We pride ourselves on delivering fresh, hygienically packed products. All eggs and chicken are handled according to food safety standards. Once delivered, we are not responsible for improper storage or handling.

6. Privacy Policy

We respect your privacy. Any personal information collected during the order process is used only for communication, delivery, and record-keeping. We do not sell or share your information with third parties.

7. Contact

If you have questions or need assistance, please reach out via the contact details provided on our website. We aim to respond as quickly as possible during business hours.